One scorecard, one set of reports.
Every channel, one customer journey
Customers move between phone, chat, email and meetings. Robonote analyzes all of them the same way, so you see the full journey in one view.
One platformNo separate tool per channel.
Same QA everywhereOne scorecard for every channel.
Full journeyEvery touchpoint for each customer.
Which channels are supported?
Calls, chats, emails and online meetings on Google Meet, Zoom and Teams.
Can I use one scorecard across channels?
Yes. The same scorecard works on every channel.
Do reports combine all channels?
Yes, per channel or all together.
Does it connect to our phone system?
Yes, directly or through your CRM. Robonote is also an AudioCodes partner.
Do I need all channels to start?
No. Start with one and add more any time.